Elite Roofing Pros (“Elite Roofing Pros,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://www.eliteroofing-pros.com (the “Site”), contact us, or engage with us through other channels including email, telephone, and SMS text messaging.
By using our Site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
- Name, company name, and job title
- Email address, mailing address, and telephone/fax number
- Messages and inquiries submitted through contact forms or email
- Information submitted through site registrations or surveys
- SMS/text message opt-in consent and related communication preferences
1.2 Information Collected Automatically
- Domain name and, where technically available, email address of visitors
- IP address and browser type
- Pages visited, time spent on pages, and clickstream data
- Referring URLs and exit pages
- Cookie and session data (see Section 5 below)
2. How We Use Your Information
- To respond to inquiries and provide requested information about our products and services
- To improve the content, functionality, and layout of our Site
- To customize your experience on our Site
- To send you updates, newsletters, or marketing communications (where you have opted in)
- To process job applications submitted through our Site or via email
- For internal analytics and review purposes
- To comply with applicable legal obligations
- To send transactional or service-related SMS/text messages (where you have provided consent)
- To send marketing SMS/text messages (where you have provided explicit written consent)
3. SMS and Text Message Communications
Elite Roofing Pros may offer the option to receive communications via SMS/text message. The following terms apply to all SMS communications.
3.1 Consent
By opting in to receive SMS messages from Elite Roofing Pros, you expressly consent to receive text messages at the mobile number you provide. Your consent is not a condition of purchasing any product or service. Message and data rates may apply.
3.2 Types of SMS Messages
- Transactional messages: order updates, appointment confirmations, or service notifications
- Marketing messages: promotions, company news, product updates, and event invitations (with explicit prior written consent only)
3.3 Frequency
Message frequency will vary. We will not send excessive or unreasonable volumes of messages.
3.4 Opting Out
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. To re-subscribe, reply START or contact us at [email protected].
3.5 Help
For assistance, reply HELP to any message or contact us at [email protected].
3.6 Third-Party Carriers
Elite Roofing Pros is not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier. Carriers are not liable for delayed or undelivered messages.
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Business partners: We may share information with select business partners to fulfill services. We will notify you before any such sharing occurs.
- Service providers: We may engage third-party vendors (e.g., email delivery, SMS platforms, hosting) who are contractually obligated to protect your information.
- Legal requirements: We may disclose information when required by law, subpoena, court order, or to protect the rights and safety of Elite Roofing Pros and the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. Cookies may be used to:
- Store your preferences and settings
- Record session information (including shopping cart contents, where applicable)
- Track which pages and content you access
- Alert you to new content or features upon return visits
- Limit repetition of banner advertisements
- Customize content based on your browser type or other technical attributes
You may control cookie settings through your browser preferences. Disabling cookies may limit certain Site features.
6. Ad Servers and Third-Party Advertising
We may work with third-party advertising companies that place ads on our Site. These ad servers may collect technical information such as your domain type, IP address, and clickstream behavior under their own privacy policies.
For further information, consult the privacy policies of: https://policies.google.com/privacy
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law.
8. Security
Elite Roofing Pros maintains appropriate physical, administrative, and technical safeguards to protect personal information from unauthorized access, loss, misuse, or alteration. While we take reasonable precautions, no data transmission over the internet can be guaranteed as 100% secure.
9. Your Communication Preferences
- To unsubscribe from email communications, send a request to [email protected].
- To opt out of postal mail, send your name and address to [email protected].
- To opt out of phone contact, send your name and phone number to [email protected].
- To opt out of SMS messages, reply STOP to any message or contact [email protected].
10. Children’s Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted to our Site with a clear notice. New data-use practices will apply only to data collected after the effective date of the revised policy. We encourage you to review this page periodically.
12. Contact Us
Questions, requests, or complaints regarding this Privacy Policy should be directed to:
Elite Roofing Pros
250 International Pkwy, Suite 134-14, Lake Mary, FL 32746
Fax: 689-240-8626
Email: [email protected]